If the product you purchased is eligible for a promotion you can either submit your request digitally or print and mail-in the official form. If you are submitting digitally, have a photo or scanned version of all required documents ready before you begin the submission process. If the promotion allows, you may choose to mail in your submission. Include the completed form, all required documents and send them to the address provided on the form.

Review the promotion form carefully to ensure you are submitting the correct promotional offer and meet all the eligibility requirements for the promotion.

Remember, you must submit prior to the deadline for submission indicated on the form. Always keep copies of your promotion materials for reference.

If your promotion request requires a copy of a receipt, you must submit one to be eligible.

Receipt requirements:

• In Store Purchase: Submission must be accompanied by original cash register receipt/sales invoice. Receipt must include: purchase date, PRE-PRINTED authorized dealer/retailer store name, location, description of qualified product purchased, purchase price of each item, and total purchase amount.
• Online purchase: Order confirmation email (receipt) AND packing slip or shipping label from carton must BOTH be submitted. Both are required to show the amount paid AND delivery confirmation. Email purchase confirmation, alone, does not constitute proof of delivery. Receipt must include: purchase date, PRE-PRINTED authorized dealer/retailer store name, location, description of qualified product purchased, purchase price of each item, and total purchase amount.
• Hand written receipts as proof of purchase are subject to The Kinetic Group, its subsidiaries or its agents’ approval at our sole discretion.

Most promotions require that you send an original or copy of the UPC barcode label. This barcode label is found on the product box or packaging. Be sure you include the entire UPC barcode label. We strongly recommend that you keep copies of all your promotion submission materials, including a copy of the barcode label.

For products sold in box and case, use the box UPC label.

Note, include all 12 digits from the box UPC label.

Promotions have specific terms that define the times during which they are valid. Regrettably, if the promotion submission deadline has passed for your promotion, you will not be eligible.

First, check that you submitted online or mailed your promotion materials prior to the deadline for submission. If you submit past the deadline for submission , your request will not be accepted.

Online submissions: Allow approximately 14 business days from the date you filled out the online form and uploaded the required images.

Mail-in Submissions: Due to mail delivery time variability, allow approximately 4 weeks from your mailing date for your promotion materials to be received and processed into the system. If you are still unable to locate your submission request after approximately 4 weeks, contact us by calling 1-855-252-9157. A Customer Service representative will be happy to assist you.

Send the resubmission information to the Promo # and address provided on your notification:

The Kinetic Group Promotions
Resubmission Promo # XXXX (Promo number is identified on your notification form)
PO Box 848
Grand Rapids, MN 55745-0848

If your submission is invalid because you did not meet the eligibility requirements for the promotional offer, regrettably, we cannot make exceptions to the offer requirements. Carefully review the submission form for all the promotion and eligibility requirements.

If you believe the notification was made in error, contact Rebate Customer Service at 855-252-9157 as soon as you receive the notification so that we can provide resolution.

Qualifying purchases made online may have been accompanied by a packing slip. For these purchases, the packing slip may be used as the receipt.

A shipping label from the carton may be submitted in lieu of a packing slip along with the receipt/purchase confirmation. Email purchase confirmation, alone, does not constitute proof of delivery. Receipt must include: purchase date, PRE-PRINTED authorized dealer/retailer store name, location, description of qualified product purchased, purchase price of each item, and total purchase amount.

Watch the mail for a white envelope with The Kinetic Group logo and return address of "Cardholder Services" — PO Box 5109 that contains your rebate (see the example below).

Allow approximately 10-12 weeks from the date you completed the promotion request form, for your reward to ship.

Get your promotion in less time! Mailing in your promotion request via USPS will take longer for you to receive your reward. Submitting online is fast and easy. Follow our simple step-by-step instructions to fill out the online form and upload images.

During high volume seasons, for example, end of year holidays, it may take up to 20 weeks for delivery.

For status of submission at anytime, use Status Lookup, available 24/7.

Additional questions, call 1-855-252-9157, 7:00 AM – 7:00 PM CT Monday – Friday, 9:00 AM – 5:00 PM Saturday and Closed on Sunday and US National Holidays. Have your purchase information ready.